FAQ
Most frequent questions and answers
This tour is suitable for anyone who rides a bike occasionally — no advanced cycling skills required. The electric assist makes uphill sections easy, so you can focus on the scenery rather than the effort. For those who are new to mountain bikes, we’ll start with a short practice session before heading out so you can get comfortable on the bike.
Yes, all tours are guided in English.
Absolutely. Our tours are designed to give you deeper insight into the region’s nature, culture, and local life.
Your safety is our top priority. If severe weather is forecast — such as heavy rain, thunderstorms, or hazardous trail conditions — the tour will be cancelled. Your guide will make the final call and contact you no later than the evening before your tour date.In the event of a cancellation due to weather, you will not be charged a cancellation fee. Please feel free to get in touch if you’d like to discuss rescheduling.
We recommend comfortable clothing, hiking shoes/trail runners, rain gears, small backpack, gloves, water and snacks.
Cancellation fees apply as follows: 30% of the tour price for cancellations made within 7 days of the tour date; 40% for cancellations made the day before; 50% for cancellations made on the day of the tour prior to departure. In the event of a no-show or cancellation after the tour has begun, 100% of the tour price will be charged.
This tour includes the following travel accident insurance.
Death & Permanent Disability ¥1,000,000
Hospitalization (daily) ¥5,000/day
Surgery — Inpatient ¥50,000
Medical Visit (daily) ¥3,000/day
Personal Liability ¥100,000,000
Emergency Rescue & Repatriation ¥1,000,000
You can book directly through our website. If you have any questions, feel free to contact us.
Feel free to contact us anytime. We’re happy to help you plan your perfect experience.








